FAQ’S

Rest assured, from the first contact, we will be ready to help you create the initial layout of your website, enter all your information and also register your domain name on the internet, in addition to configuring corporate emails for you already getting everything ready 🙂

In this case, the ideal is to contact us and present your current website. We’ll analyze what’s not meeting your expectations and find the best solution for you, whether it’s tweaking your current site or even developing a new one.
Don’t worry, we’ll do everything to make sure you’re happy with the results. You can always count on our support throughout the process.

Yes, your website will be designed responsively, ensuring a great viewing experience on all devices including mobile phones, tablets, desktops and laptops. This means that your website will automatically adapt to the size of the screen it is being accessed on, providing easy and pleasant navigation for users, regardless of the device they are using.

We guarantee the hosting of your website on our high-performance server called Virtoweb, where we apply advanced technologies and strict security measures. In addition, we perform daily backups to ensure your valuable data is protected. Your website will be protected by an integrated Firewall, which constantly monitors all activities in search of possible threats. If a problem occurs, we will be immediately notified by your site and will act promptly to resolve it. Your safety and peace of mind are our top priority.

You will have full control over your website, with the possibility to add content such as news and pages. In addition, we can configure different access levels for different users. For example, we may define “Editor” roles, which can freely add and edit content, but do not have access to sensitive areas of the website. It is also possible to configure “Authors” who can add content, but this content will not be displayed on the website until approved by an “Editor”. The “Administrator” will have full control of the system, being able to add more users and adjust website settings as needed. In this way, we guarantee the flexibility and proper management of your website.

We offer free hands-on training, we offer several online tutorial videos on how to add content and edit content and optimize images, etc. These videos are screenshots of us working on a site with the same system as yours. We think this method of showing people the ropes works best as you can jump back to a specific video at any time.
If for some reason there is a specific aspect of your site that you are having difficulties with, you can talk directly to us so that we will already solve it and then we can even create a more in-depth video specifically about this question, after all other schools may not have the same issue and even.

Yes, we send you an email 30 days before your invoice renewal date.
In the option (single price) renewal after one year of BRL 708.00 per year including domain
In the option (monthly price) Everything is included, including the domain.
In both price options
It includes support (by support I mean solving technical problems), domain name, SSL security certificate, daily backups, hosting and disaster recovery if needed.

When the website is live and complete I will send you the website login details. We provide instructional videos on how to manage all aspects of the site. Sometimes schools find things difficult and I’m always here to help.

We start billing after 7 (seventh day) before the renewal date
The monthly option includes everything we offer including:
Technical and artistic support, domain name, SSL security certificate, daily backups, hosting and recoveries

We will send you login details to access it. In addition, we provide instructional videos that cover all areas of website management.
We know that for some it can be challenging to think about it. But rest assured, we offer all the support you need and are always ready to help with whatever you need.

There is no limit to the number of pages you can have, adding new pages is a one click action.

The site would initially be built in a staging area where only you will have access. When the site is complete and everyone is satisfied, the site will move to the live environment.

They usually send me content in Word format or with the content pasted into the body of the email. I ask that all content be sent page by page, for example. one email with just the ‘About Us’ content and another with just the ‘Policies’ etc. This makes it easier to manage on my end. I also ask that when sending Word documents, no images are added to the document itself, as it is difficult and time consuming to exit Word. It is preferable to attach images to emails. We may use the WhatsApp application as a way of sending information to facilitate this.

Access can be via webmail, many Schools use email applications on their cell phones or computers, our emails are compatible with all of them and if you have any questions, just get in touch and we will help with the configuration.

We are very fast with the development of the Site, normally between 10 to 25 days for the completion of the Site.

With our platform, we offer a unique experience for you to find the images you need quickly and easily. We understand that each segment has its own needs and visual demands, so we organize our image bank into specific categories, making the search process more efficient and intuitive.

To make optimization as easy as possible on our platform, we have partnered with the YOAST SEO plugin for Search Engine Optimization (SEO).

Here it allows you to define focal keywords for your pages and analyzes the optimization of these keywords in your content. It provides suggestions on how to improve optimization to improve search engine rankings. In addition to analyzing the keywords it also evaluates the readability of your content. It checks paragraph structure, subheading usage, sentence length, and other metrics to ensure your content is easy to read. This makes it easy for you to customize the appearance of snippets (the snippets displayed in search results) for your pages. You can edit the title and description to make it more attractive and relevant to users. This tool also helps you improve your website’s internal linking structure by highlighting pages that are linked from other pages. This helps ensure an even distribution of SEO value on your site. Overall, the tool helps you optimize your website’s content and structure to improve search engine visibility, thereby increasing organic traffic and overall SEO performance.

All content created or provided by CRIAZI during the provision of services, such as designs, codes, images and texts, is the property of CRIAZI, unless a transfer of ownership agreement is explicitly established in writing.

After a period of 36 months of active contract from the contracting date, the intellectual property of the website will be automatically transferred to the customer. This means that the customer will have the right to revoke all material, including designs, codes, images and texts, becoming full owner of the content.

Administrator:

  • Has full access to the administration panel.
  • Can perform all tasks including adding, editing and deleting users.
  • Have full control over settings and plugins.

 

Editor:

  • You can publish, edit and delete posts and pages, regardless of who created them.
  • You have access to comments and can moderate them.
  • Cannot perform administration tasks, such as installing plugins or changing site settings.

 

Author:

  • You can create, edit and delete your own posts.
  • You can publish posts, but you have no control over posts from other authors.
  • Can manage your own drafts and cannot access drafts from other authors.

 

Contributor:

  • You can create and edit your own drafts, but you cannot publish them.
  • Need an Editor or Administrator to review and publish your drafts.

 

Subscriber:

  • You can only view content and make comments.
  • No access to the admin panel except to edit the profile.